At Extraordinary Cart Co. (EGC), we are committed to delivering high-quality, reliable electric vehicles and components designed to meet your needs. To reinforce this commitment, we provide a comprehensive warranty program that ensures your investment is protected against defects in materials and workmanship under normal use and service.

This document outlines the terms, conditions, and coverage of our warranty policy. It is intended to provide transparency regarding what is covered, the exclusions, and the responsibilities of both the customer and EGC. By adhering to these guidelines, customers can enjoy optimal performance and peace of mind throughout the warranty period.

Please review this warranty policy carefully to understand your rights, responsibilities, and the steps required to make a warranty claim if needed. For any questions or assistance, our customer service team is always available to help.

Terms & Conditions:

Extraordinary Cart Co. (“EGC”) warrants to the Original Purchaser or Lessee, subject to the terms, limitations, and exclusions outlined in this document, that its new EVs or components purchased from Extraordinary Cart will be free from defects in material and workmanship under normal use and service for the specified periods.

Warranty Coverage:

We are committed to providing high-quality EVs and stand behind our products with the following warranty coverage:

This warranty covers material, workmanship, and repair costs for the items specified above. All repairs must be performed by Extraordinary Cart and its technicians only.

Battery Warranty Depreciation Policy

Battery warranty claims are subject to a depreciation value calculation, which will apply from the date of delivery for each battery type. The depreciation value is determined based on the time elapsed from the date of delivery and will be used as a discount toward the purchase of a new battery. This policy ensures fair and transparent coverage for battery replacement.

The calculated depreciation value will reduce the total warranty coverage proportionally and will serve as a discount on the purchase of a replacement battery. The exact depreciation rate will be determined based on the remaining value of the battery at the time of the claim, following industry-standard guidelines.

This policy ensures that customers receive support while recognizing the natural wear and performance decline of batteries over time. For detailed information or to inquire about a specific warranty claim, please contact Extraordinary Cart Co. customer service.

Warranty Exclusions

This warranty does not cover the following:

• Routine maintenance, wear and tear, or cosmetic deterioration.
• Damage caused by neglect, abuse, accidents, collisions, or improper use.
• Damage due to improper installation or use of unauthorized parts or accessories.
• Expenses incurred for transporting the vehicle to and from a workshop for warranty service.
• Damages caused by acts of nature, vandalism, theft, or events beyond the control of Extraordinary Cart.
• Battery-related exclusions include:
  • Improper charging or use of unapproved chargers.
  • Use of water containing impurities in flooded batteries.
  • Overcharging, undercharging, or neglecting proper battery maintenance.
  • Use of accessories that do not draw power from the complete battery pack.
  • Damage due to freezing, fire, explosion, or operating in an uncharged condition.
• Damaged AC or DC charger cords and plugs resulting from user mishandling

Voiding of Warranty

The warranty shall be considered void under the following conditions:

• Any modifications or alterations to the vehicle or its components, including changes to the electrical system, braking system, or speed governor.
• Failure to perform routine maintenance as outlined in the owner’s manual and recommended service intervals.
• Use of unauthorized parts, accessories, or third-party modifications.
• Any repairs, servicing, or maintenance performed by an unauthorized service provider.
• Damage resulting from accidents, misuse, neglect, overloading, or improper operation.
• Failure to use the recommended battery chargers or not following the proper charging and storage procedures.
• Operating standard EVs on off-road terrain, uneven surfaces, or irregular landscapes will void the warranty.
• If the customer does not adhere to the preventive maintenance schedule as prescribed by Extraordinary Cart Co. or fails to have maintenance performed by Extraordinary Cart Co. technicians, the warranty will be voided.
• Any damage caused by external factors, including acts of nature, fire, vandalism, theft, or environmental conditions beyond Extraordinary Cart Co.’s control.

Any violation of the above terms will result in the immediate cancellation of the warranty, and the customer will bear all costs related to repairs or replacements.

Warranty Claim Procedure

To make a warranty claim, the user is responsible for transporting the vehicle to the main workshop for inspection and must follow these steps:

1. Documentation: Ensure you have the warranty card, original invoice and delivery note, with the vehicle’s chassis number clearly indicated.
2. Contact Us: Reach out to our customer service department to report the issue and initiate the claim process.
3. Inspection: We may require an inspection of the vehicle or battery to determine the cause of the issue.
4. Resolution: If the claim is approved, we will repair or replace the defective part or component at no cost to you, in accordance with the terms of this warranty.

Sole Remedy

Extraordinary Cart Co.’s liability under this warranty is strictly limited to the repair or replacement of the defective vehicle or component, as determined by the company. Replacement parts may be new or factory-reconditioned, and any replaced components will become the property of Extraordinary Cart Co.

Any parts replaced under this warranty will not be covered by a new or extended warranty beyond the original warranty period of the vehicle or component. The warranty coverage remains applicable only for the original term specified at the time of purchase.

This warranty does not cover any incidental or consequential damages, including but not limited to loss of use, inconvenience, loss of business, or any other indirect economic losses resulting from a defect or failure.

Disclaimer

This warranty is exclusive and replaces all other warranties, whether expressed or implied. Extraordinary Cart disclaims any implied warranties of merchantability or fitness for a particular purpose. The purchaser agrees that repair or replacement is the sole remedy under this warranty.

No Consequential Damages

Extraordinary Cart shall not be liable for any incidental or consequential damages, including but not limited to loss of use, inconvenience, or economic losses.

Transferability

This warranty is extended only to the original purchaser and is non-transferable.

Limitation of Liability

Our liability under this warranty is limited to the repair or replacement of defective parts as specified above. We shall not be liable for any incidental or consequential damages arising from the use or inability to use the vehicle or battery.

Additional Terms

• All warranty repairs must be performed by Extraordinary Cart Co.; unauthorized repairs may void this warranty.
• Any modifications to the vehicle or battery not approved by the company may void this warranty.
• Any normal wear and tear (e.g., tires, brakes, upholstery, etc.) is not covered by this warranty.
• The warranty is subject to the company’s assessment following an inspection to determine whether the defect falls within the scope of the warranty terms.
• Extraordinary Cart Co. is not responsible for damages caused by extreme weather conditions, including but not limited to floods, storms, lightning, or excessive heat exposure.
• Electrical surges, power fluctuations, or improper charging methods that result in damage to the vehicle, battery, or electrical components are not covered under this warranty.
• The warranty does not cover damages caused by improper storage, corrosion due to environmental exposure, or failure to follow recommended maintenance procedures.
• Exposure of electrical components to water, humidity, or any other conditions leading to moisture-related damage will void the warranty.
• Damages resulting from natural disasters, including but not limited to earthquakes, hurricanes, and wildfires, are not covered under this warranty.
• Extraordinary Cart Co. reserves the right to modify or update the terms of this warranty at any time, without prior notice to customers. The company is not liable for informing or contacting customers regarding such changes.

Customer Responsibilities

Exercise due care while operating and maintaining your electric low speed vehicle to ensure optimal performance and longevity. To ensure optimal performance and maintain warranty coverage, customers are responsible for the following:

By adhering to these responsibilities, customers can maximize the performance and lifespan of their vehicle while ensuring that the warranty remains valid. Failure to comply with these responsibilities may result in voiding the warranty.

Warranty Activation

To activate the warranty, the customer must submit an email to Extraordinary Cart Co. customer service. The email must include the following details:

• Customer Name
• Customer Contact (email & phone)
• EV Make, Model, and Serial Number
• Date of Purchase
• Proof of Purchase (warranty card, delivery note, receipt, or invoice)

The warranty will only be considered active once the customer receives an official confirmation email from Extraordinary Cart Co. Failure to complete this process within the specified timeframe may result in the warranty being void.

For any questions or assistance with the activation process, customers are encouraged to contact the customer service team promptly.

Acknowledgment of Warranty Terms

This warranty policy is subject to change at the sole discretion of Extraordinary Cart Co. without prior notice to customers. EGC is not liable to inform or contact customers regarding any modifications, updates, or amendments to the warranty terms.

By purchasing our EV, you agree to the terms and conditions of this warranty. For any questions or further assistance, please contact our customer service department.

Contact Information

For warranty claims or further information, please contact Extraordinary Cart Co.

City: Riyadh, Saudi Arabia

Address: Imam Abdullah Ibn Saud Ibn Abdulaziz Rd, Ghirnatah, Riyadh 13414, Saudi Arabia

Email: care@extraordinarycart.com.sa

Website: www.extraordinarycart.com.sa